Often we get support queries that says ‘My notes are gone. What should I do?’.
In all the cases we have seen, there was nothing to panic about. Actually, the data did not get corrupted or the data was not lost. It was just misplaced due to some change in configuration settings (Windows profile, moving of folders, reinstallation etc)
Here are the different things you need to try when you do not find your notes:
May be the sticky notes are just hidden.
Right click on Notezilla icon in the taskbar (next to the clock) and choose Desktop Notes->Show All Notes.
May be the sticky notes are off your desktop
Sometimes, when changing the display resolution of your desktop, the notes be go off the desktop. Right click on Notezilla icon in the taskbar (next to the clock) and choose Desktop Notes->Layout->Stickers.
May be Notezilla is not seeing the right data folder.
Go to Notezilla’s preferences. To access Notezilla’s Preferences, go to the Notes Browser, choose Advanced->Preferences from the menu.
Click on the Advanced tab and note the data folder where Notezilla is looking for the notes data.
Search your whole computer (all drives) for Notes.db file. Check the size of this file and its date modified. Find the biggest file and the latest one. Copy this file to the above data folder.
Launch Notezilla and check if you see your sticky notes.
May be the backup folder has your notes data.
Notezilla keeps 5 copies of the backup under the backup subfolder.
Windows 10: C:\Documents and Settings\(user name)\Application Data\Conceptworld\Notezilla\backup\
Windows 8/7: C:\Users\(user name)\AppData\Roaming\Conceptworld\Notezilla\backup\
Each copy is stored in a subfolder, date wise. Go to each folder and check the size and date of Notes.db file. Find the biggest file and the latest one. Copy this file to the above data folder. To know the exact path of the data folder, go to Notezilla Preferences. To access Notezilla’s Preferences, go to the Notes Browser, choose Advanced->Preferences from the menu. The Advanced tab will show the right data folder path.
Quite a few customers have requested for a ‘Reply’ feature in Notezilla. When somebody sends a sticky note, you should be able to quickly reply to the sender using a single click.
Notezilla does have a way to quickly reply. But it is not called ‘Reply’.
When you receive a sticky note, just modify it and press the Ctrl+G key and hit enter to send the note to the sender. What exactly happens here? Ctrl+G brings the ‘Send To Contact’ window. Also, Notezilla automatically selects the sender of the note in the list. Hitting enter picks the selected sender and sends the note over the network.
Thank you all the customers for asking. It helps us to make the product better.
But your firewall settings and other network configuration can make it appear as a very difficult task.
You may not be able to send and receive sticky notes. Or you may be able to send but not receive sticky notes.
Here are most common causes of such problems:
Firewall is blocking the program. Make sure that you have configure your firewall program to allow Notezilla/QNP to communicate over network.
Allow Notezilla through Windows Firewall
Make sure to first configure your PC firewall to allow running of Notezilla. The firewall on the PC might sometimes not allow to send or receive notes.
You can search for firewall in Windows search box and you will see “Allow an app through Windows Firewall”. Choose this option and enable Notezilla. If Notezilla is not listed, then click on ‘Allow another app’ and add Notezilla.
If you are using any other Firewall tool (usually included with Anti-Virus software) then you will have to configure that firewall.
Make sure you do this on both sending and receiving computer.
You can refer to the following articles for further information:
Remember: You must configure the firewalls on all computers that need to send and receive sticky notes.
If you are using Notezilla, you must make sure that the ‘Accept Notes Over Network’ option is enabled on all the computers. To access this option, right click on Notezilla’s icon in the Windows taskbar and choose ‘Notezilla Browser’ from the menu. In Notezilla Browser, click on the Advanced menu and enable ‘Accept Notes Over Network’.
Your computer may be running more than one firewall programs. If you are using a third-party firewall program, you must make sure that the default Windows Firewall is disabled. You must have only one firewall program running. If you wish to run multiple firewall programs then you must make sure that you have allowed Notezilla in all firewalls
Notezilla Portable is nothing but Notezilla packaged to run directly from a USB Flash Drive/Pen Drive/Stick so that you can carry the program and all the sticky notes where ever you want on your USB stick.
If you are already using Notezilla on your desktop you may want to transfer all your sticky notes data to Notezilla Portable. Here is how you do it:
Notezilla’s data is stored under the folder C:\Documents and Settings\(user name)\Application Data\Conceptworld\Notezilla\ on Windows 10, Windows 8, Windows 7 or C:\Users\(user name)\AppData\Roaming\Conceptworld\Notezilla\ on Windows 10, Windows 8, Windows 7.
Notezilla Portable’s data is stored inside a folder “Data” under its program files.
Just exit Notezilla, copy all the data from Notezilla’s data folder to Notezilla Portable’s data folder
Now launch Notezilla Portable from its folder. You will see all the notes transferred.
Note Toolbar is the bar that appears just above the sticky note when you move the mouse over the sticky note.
When there are many desktop sticky notes, you may find this automatic appearance of note toolbar a little annoying. You may prefer to see the note toolbar only when you click on specific sticky note.
You can change this behavior using Notezilla’s preferences. Just go to the Notes Browser and choose Advanced->Preferences menu. In the preferences window, change “Show note toolbar on” options (mouse click or mouse hover or Ctrl key + mouse hover) as per your preferences.